(Solved): 12. Frank is an owner of a regional chain of auto parts outlets. He is unhappy with his current ins ...

12. Frank is an owner of a regional chain of auto parts outlets. He is unhappy with his current insurance agent and is looking for a new agent or broker. What criteria should Frank look for when selecting an agent? a. Knowledge, experience, service-oriented, nice office, and a holder of the CPCU and CPA designations b. Knowledge, experience in commercial lines insurance, service-oriented, technical proficiency, and responsive c. Large size, knowledge, respectability, and experience in loss control and safety d. Knowledge, technical proficiency, friendly and outgoing, responsive and at least 30 years in the business