1- Activities performed by the customer includeproviding thoughts and feedback on long-term plans at the___________________ stage of new service developmentprocess
Select one:
a. Idea generation
b. Strategic Planning
c. Business Analysis
d. Personnel Training
2- Just-In-Time (JIT) Manufacturing System is an exampleof ____________
Select one:
a. Process Innovation
b. Management Innovation
c. Production Innovation
d. Organizational Innovation
3- Simple linear sequential process along with anemphasis on marketing are characteristics of the __________ modelof innovation
Select one:
a. Technology push
b. Market-pull
c. Network Model
d. Dominant Design
4- The development of a new manufacturing process suchas the Pilkingtons float glass process is an example of____________
Select one:
a. Service Innovation
b. Process Innovation
c. Management Innovation
d. Product Innovation
5- The organizational requirement of Vigilance andexternal links is characterized by _________________
Select one:
a. widespread recognition of the value of innovation.
b. the ability of the organization to be aware of its threatsand opportunities.
c. the ability to be aware of, to identify, and to takeeffective advantage of externally developed technology
d. strategic planning and selection of technologies andmarkets.
6- The type of trust where trust is tied to mutualexpectations of open commitment to each other beyond contractualobligations is called __________ trust
Select one:
a. Competence
b. Institutional
c. Personal
d. Goodwill
7- The _________________ is an expert in one or twofields, generates new ideas, and sees new and different ways ofdoing things.
Select one:
a. Sponsor.
b. Product Champion
c. Technical Innovator.
d. Gatekeeper.
8- The _________________ keeps informed of relateddevelopments that occur outside the organization through journals,conferences, colleagues and other companies. Passes information onto others.
Select one:
a. Gatekeeper.
b. Sponsor.
c. Technical Innovator.
d. Product Champion
9- The _________________ provides access to power basewithin the organization: a senior person
Select one:
a. Technical Innovator.
b. Sponsor.
c. Product Champion
d. Gatekeeper.
10- The _________________ sells new ideas to others inthe organization. Acquires resources.
Select one:
a. Product Champion
b. Sponsor.
c. Technical Innovator.
d. Gatekeeper.
Note : Kindly Answer all The Questions