1 - From your knowledge of production processes and from the case and the video, identify how each of the 10 decisions of OM is applied at Frito-Lay. 2 - How would you determine the productivity of the production process at Frito-Lay? 3 - How are the 10 decisions of OM different when applied by the operations manager of a production process such as Frito-Lay versus a service organization such as Hard Rock Cafe? (See the Hard Rock Cafe video case below.