1) Give examples of universal knowledge and examples of sticky,situated, contextual knowledge (i.e. that knowledge is true orvalid only for a particular time and place).
2) Do organisations learn ? When business processes areoutdated, they cause dissatisfaction and organisations shouldrecognize their mistakes, update their processes to reflect whatthey learned from their insufficiencies. Does it make sense topunish people who make mistakes ? Are mistakes opportunities forimprovement ? How do we promote a culture for learning frommistakes.