11. The Hawthorne studies _____.
Multiple Choice
proved that TQM practice works
were completed in 1975
marked the beginning of the human relations school
were conducted by Abraham Maslow
13. How to keep morale high in the leadership ranks includes________.
Multiple Choice
creating a one-team attitude
cutting red-tape and reducing paper-work
recognizing jobs well done
paying sufficient wages based on merit
14. Recognition techniques that build morale include all of thefollowing EXCEPT ________.
Multiple Choice
personal thanks
year-end celebration
traveling trophy
money
17. Which of the following statements is true in the context ofpersonal communication and the art of active listening?
Multiple Choice
About 20 percent of feelings and attitudes are communicated bythe speaker's personality.
The majority of feelings and attitudes are communicated by bodylanguage.
The least amount of feelings and attitudes are communicated byspoken words.
About 10 percent of feelings and attitudes are communicated bythe tone of one's voice.