2. Controlmethods
Match each example in the following table with the controlmethod that is or should be used by entering the letter of theexample in the answer space next to the correct controlmethod.
Answer | Control Method | Example | |
Bureaucratic control | A. | Police work is changing. More and more police departments todayare implementing community policing practices: working with thepublic to create a safer environment for all. For this reason,performance evaluations for police officers are starting to includecriteria such as helpfulness and friendliness, which are measuresof actions, not outcomes. | |
Behavior control | B. | Sam writes for a living and loves it. He writes everyday—sometimes working on his blog, sometimes on a novel, but alwaysputting something on paper. He learned about perseverance in hiscollege success class, and now he sets aside four hours a day justfor writing, regardless of what other activities he may haveplanned. | |
Output control | C. | Lifeguards may seem to have an easy life, but the work is reallyvery difficult. All lifeguards have to receive specialized trainingand be prepared to jump into action at a moment’s notice if anemergency arises. Professional lifeguards use a paramilitarystructure (chief, captain, lieutenant, sergeant, and two levels oflifeguards) so that there is only one person giving orders in theevent of an emergency. | |
Normative control | D. | Speed is the name of the game when you are picking apples—themore you pick, the more you get paid. Gustavo receives $13 per box.He and his coworkers know that if they pick fewer than five boxes aday, they will be asked to leave the orchard. | |
Concertive control | E. | Most students know that class teams have their own distinctpersonalities. Professors often give class teams a lot of autonomyin completing their projects, and sometimes teams form close bondsaround common values. When this happens, teams are a joy toexperience. There’s no need for management—everyone just does whatit takes to get the job done in the way that matches the team’svalues and beliefs. | |
Self-control | F. | Employees at Rapid Rents, a furniture rental store, all knowthat the value that binds them together is respect. That meansrespect for everyone who enters the store and respect for coworkersup and down the organization’s hierarchy. While managers meet withtheir employees regularly to coordinate schedules, there is reallyvery little formal control needed, since everyone in theorganization knows that the most important thing they can do is totreat others with respect. |