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[Solved]: (a) Name the four quadrants of the service proces
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(Solved): (a) Name the four quadrants of the service process matrix. Discuss how the matrix is used to classi ...


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(a) Name the four quadrants of the service process matrix. Discuss how the matrix is used to classify services to categories. (10 marks) (b) What do we mean by a process control system and what are typical elements in such systems? (10 marks)


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