Farah, the head of sales for a technology company, always begins her presentations by sharing lesser-known facts and figures about the impact of the relevant issue. This helps the members of the audience get a better picture of the importance of the issue and how it can help the team sell more. Given this information, it can be assumed that Farah uses _____ to open her presentations. Question 12 options: a) a startling statistic b) an engaging question c) a simile d) audience involvement