Kaylee is selling a customer relationship management (CRM) software platform. This CRM platform is a technology for managing company's contacts and interactions with customers and potential customers that's designed to document, streamline, and improve sales processes. Which of the following question(s) is a situation question Kaylee can ask her prospective customer? i.) How do you currently manage your customers' contact details? ii.) How do you currently keep track of what's happening in your sales pipeline? iii.) What's your biggest concern about how you're managing your sales pipeline? iv.) If training on your CRM is costly and time-consuming, how does that negatively impact new sales representatives when they start their sales positions?
_(_())_(_())iv
_(_())_(_())II
_(_())_(_())1, 11