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1. Midwest Clay Company received an invoice for $3142 dated August 5th with terms 2/15, 1/30, N/45. (a) What is the final date on which the 1% cash discount may be taken?

1. MORSE TYPE (RX2). 20 POINTS. Decide whether the following pair of statements express that A. The FIRST statement is TRUE and the second is FALSE C. BOTH statements are TRUE B. The FIRST statement is FALSE and the second is TRUE D. BOTH statements are FALSE B A B A B. 1. A team charter is a written document that offers guidelines, rules, and policies for team members. It often includes a vision statement, values that guide behavior, and structural issues such as logistics, meeting agendas and others. 2. Two among reasons for team participation are to genuinely help the organization and address personal agendas. It follows that one will have a say in decisions that affect work. 3. For a team to be successful, the organization must have clarity in their goals, clearly defined roles, and clear communication among employees. They must also create improvement plans based on the customers' feedback. 4. Quality circle is typically composed of employees coming from the Quality Control Department. The main objective of the group is to implement large- scale organizational change. 5. Giving people the authority to do whatever is necessary to satisfy the customers is called Employee Involvement. To empower the people, they must be trusted to make the right choices without waiting for the management approval. 6. Workforce engagement happens when employees are actively involved in and committed to their work. They must ensure that they only do whatever their responsibilities are for the good of the organization. 7. Employee recognition must be done always individually in the form of both monetary and non-monetary reward. It allows peers and customers to nominate and recognize superior performance. 8. Governance refers to the system of management and controls exercised in the stewardship of an organization. It monitors and evaluates managers' performance. 9. A quality leader establishes a mission, lives the values, and leads continuous improvement. He/she ensures that quality indices are met to avoid customer complaints that require further changes in the product design and process. 10. Management begins with planning and budgeting and it achieves its vision through controlling and problem solving. On the other hand, leadership achieves its plans through motivating and inspiring. O A B. ? II. ODD-ONE-OUT (RX1). 10 POINTS. Choose which idea is not related with the rest. A A B A B 11. A. Team processes B. Coordination C. Communication D. Problem 12. A. Working teams B. Leadership teams ?. Virtual teams D. Types of teams 13. A. Champions B. Red Belts C. Black Belts D. Green Belts 14. A. Examples of empowerment B. Making business decisions C. Taking risk for the good of the organization D. Making coordination 15. A. Basic B. Motivation C. Extrinsic D. Intrinsic 16. A. Effective recognition B. Publicize extensively C. Career Counselling D. Involve everyone A ? B. 17. A. Failure of empowerment B. Use as excuses in training C. No feedback provided D. Wrong recognition given 18. A. Decision roles B. Negotiator C. entrepreneur D. monitor 19. A. Coaching B. Supporting C. Mentoring D. Delegating 20. A. Intellectual motivation B. idealized influence C. individualized consideration D. transformational leadership theory A ANALOGY (RXI). 10 POINTS. Choose which idea is directly linked with the main concept. © 21. The team uses a document that includes methods to resolve the problem. A. Reference report B. Team charter C. Company Policy D. Regulations 22. Most of the individuals who were present performed technical analyses. A. Green Belts B. Black Belts C. Champions D. Master Green Belts 23. The employees who were assigned in the province have broad responsibilities. A. Self-directed B. Virtual C. Leadership D. Natural 24. The employees are making suggestions to improve the company service. A. Employee involvement B. Employee motivation C. Right of Employee D. Suggestive Employee 25. The company is training their managers in "hands-off" leadership. A. Successful Motivation B. Successful Empowerment C. Successful Leadership D. Successful Delegation 26. It was observed that the organization's employees feel that their jobs are important. A. Employee Morale B. Workforce Engagement C. Employee Involvement D. Workforce Motivation 27. The company is equipped with decision-making tool and process. A. Leadership system B. socio-emotional orientation C. management system D. Governance 28. Various organizations consider its context when implementing leadership. A. Complementary leadership B. executive leadership C. Situational leadership D. transactional leadership 29. The employee tries to simulate what has been shown by the leader. A. Inspirational motivation B. idealized influence C. intellectual stimulation D. Individual consideration 30. The General Manager tries to request information from the product users. A. Complementary leadership B. executive leadership C. Situational leadership D. transactional leadership B

1 MTN 6:51 PM Q CAN THE CHANIAN PINANCIAL SERVICE SECTOR WTSTAND IMPACT OF CONVIDIR? Indiach the Temple Hiphality, Ilow for mainide the cold and comparing my Agim de background. Cujac. COVAD-1 pk.co REQUIRED www.y Mark COVID-19 and the Marketing Environment While definitions differ, there is consensus that the Marketing Environment is the combination of external and internal factors and forces which affect the company's ability to establish a relationship and serve its customers. The Marketing Environment includes factors that surround the business and influence its marketing operations. Kotler (2019) posits that these forces remain outside the control of the firm and can upset marketing management ability to build and maintain successful relationships with target customers. Some of these factors are controllable while some are uncontrollable and require business operations to change accordingly. Firms must be well aware of the marketing environment in which they are operating to overcome the negative impacts the environmental factors are imposing on their marketing activities Against this background, PwC (2020) conjectures that the COVID-19 pandemic could be the most serious challenge to financial institutions in mearly a century. As the economic fallout spreads, retail banks find themselves juggling some big priorities that require concrete steps to reposition now while also recalibrating for the future. It implies that agile banks will survive by taking concrete steps right now, to support the communities and customers they serve while balancing medium to long term positioning those that do not adjust may risk not surviving at all. Ghanaian financial institutions are not insulated from this reality. REQUIRED Drawing on this background and your knowledge of Marketing of Financial Services A. Provide a critical analysis of FIVE (5) Macro Marketing Environmental forces affecting the financial service sector today. The macro-environment refers to all forces that are part of the larger society and affect the micro-environment. They include the demographic environment, political environment, cultural environment, natural environment, technological environment and the economic environment. The purpose of analyzing the macro marketing environment is to understand the environment better and to adapt to the social environment and change through the marketing effort of the financial institutions to achieve the goal of the financial institutions marketing (10 marks) B. With a critical analysis of the micro environmental forces which are forces close to the company that affects its ability to serve its customers, all those factors that are closely associated with the operations of the business and influences its functioning including suppliers, customers, marketing intermediaries, competitors and publics, discuss the effects of COVID-19 on Five (5) micro environmental forces within the financial service sector in Ghana today (10 Marks).

1. A multiple choice test has 10 questions, each of which has 4 possible answers. If a student guesses the answers, determine the probability, as a percentage rounded to 2 decimal places, of getting exactly: IK / 4] a. 5 answers correct b. 6 answers correct C. 1 answer correct d. All answers correct