Suzanne What does "good faith effort" mean? Dane Imhoff You have to be honest and make a sincere effort to perform perfectly. Mike That's right. We have an ethical obligation to perform under the contract with "good faith and fair dealing". This is a situation where we are legally obligated to act morally. Suzanne I really did my best. I was shocked when she was unhappy. All I did was use the same chemicals we always use. They worked great but Ms. Aspen still complained that they weren't "top of the line." Dane Imhoff, do you think that would count as substantial performance? This would not be substantial performance. The brand of chemicals you used goes right to the heart of the contract. As the customer, Ms. Aspen has the right to the highest level of service. In this context, that includes using top of the line materials. Absolutely. You acted in good faith and, at most, this was a small deviation. It didn't affect the value of the service you provided or the purpose of the contract. Submit