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1. 1. Dell has trademarked the name Ultrabook, but other computer manufacturers may offer similar products. Find out what similar products are available. What is the Ultrabook's point of differentiation? 1. 2. What else could Dell do to make its computers more stylish? 2. WRITE AN ESSAY ON THESE TWO POINTS OF 450 - 500 WORDS WITH A 1. INTRODUCTION 2. BODY AND CONCLUSION 3. SUBMIT DIRECTLY ON SCHOOLOGY 4. DEADLINE I END OF WEEK 5. THANK YOU. 6. Your Instructor/ Maryam Mohamadi

1 1 point The four Career stages that employees go through are joining, growing, maintenance and establishment advancement, establishment, withdrawal, maintenance establishment, advancement, leader, retiree O junior member, team member, boss, leader

1, #15 08 What's the best strategy for keeping your technical report concise? ***** Use the search and replace function of your word processing program and avoid hyperbole Read the entire report backward and use the word processing spell/grammar check function. Read the report from cover to cover and choose 25 words to delete from each page. Replace every passive structure with active voice and limit the time necessary to read it to 30 minutes. I- ?? What should always be discussed in the findings section? *** all the results, findings, and discussion as they relate to the company's mission statement suggestions for follow-up studies and the credentials of all the individuals involved in writing the report how much time was invested in collecting the research and how many other related studies have already been conducted possible sources of error and how accurate the results need to be in order to be meaningful and if the findings were within that range E- ?? 3 7 15 ERA Which is a true statement concerning optional sections of a technical report? *** A disclaimer is always necessary for legal reasons. Disclaimer, glossary, preface, and foreword could all be used if necessary. Either a preface or a foreword could be used, but not both since they are the same. Most complete reports have at least five optional sections: disclaimer, glossary, preface, foreword, and a bibliography. ??? ?? Three of these choices are valid purposes for visuals in a technical report. Which is not? *** to show the writer's technical ability to create visuals to emphasize key relationships of data to help explain a technical process to a non-technical audience to help simplify dense statistical data ??? ?? What should the ending of a technical report include? ***: only conclusions since a technical report is not a recommendation report an equal number of conclusions and recommendations, with one recommendation for each conclusion only recommendations since conclusions are made throughout the report both conclusions and recommendations E- ?? What is the best technique for determining what to include in the introduction to a technical report? 18* Include additional information that doesn't fit in other sections. Limit what to include to three key points. Ask relevant questions the reader will want answered. Summarize the information from each of the key sections. E-m Alt The method segment of a technical report *** includes the same information as the findings" section" the method the writer used to write the report shows the reader that the writer spent many hours collecting research shows that the research is accurate, valid, and reliable E- ? 8. #15 é A common technical report arrangement is the IMRaD pattern. What is the pattern? ***: Introduction, Methods, Results, and Discussion Involvement, Methods, Results, and Discussion Introduction, Methods, Recommendations, and Discussion Introduction, Materials, Results, and Discussion E- During the revision process, what part of the technical report should be reviewed? 1986: the font size and style the length of the paragraphs and sentences the technical jargon used and the amount of research all of these answers ??? What's the best approach for the writing stage of a technical report? *** the first draft should be a quick and dirty" draft" to save time, only one draft is necessary the first draft should be written in the most logical way for the writer more time should be spent writing the report than planning or revising ??? What is true about researching for a technical report? **** Both primary and secondary research should be used. Both primary and secondary research have benefits, so choose whichever is stronger. Primary research is more current so should be used more frequently. Secondary research is more credible so should be used exclusively. ??? Who is primarily responsible for ensuring that the technical report is understood? *** the evaluators the primary reader the writer and the primary reader are equally responsible the writer E- ter Which group might be a reader for a technical report? ** secondary tertiary primary all of these answers ??? Which of the following is true about technical report writing? *** Creative writing and technical writing are synonymous. All technical reports should be direct, straight forward, detailed, and have a specific structure. Technical report writing is expected to include editorial comments. Because the focus is on content and facts, the mechanics of a technical report have no impact. ??? ?? Which questions should be asked while preparing to write a technical report? *** How will the reader use the report? How long should the project take? What creative format can be used to get the reader's attention? What is the expected volume of readers? What is the fastest way to write the report? How long should the project take? How will the reader use the report? How can the report be made to look complex? ??? ??

1) [10] Consider Amazon.com. a) [5] In which product categories does the online channel such as Amazon.com offer the smallest advantage (or a potential cost disadvantage) compared with a retail store chain? Why? b) [5] Amazon.com acquired Whole Foods, Inc. (an upper-tier, urban, specialty-foods oriented supermarket chain in the US, similar to MacroCenter in Turkey) in 2017. How do you think this acquisition would synergize with Amazon.com's operations and capabilities? Think in the dimensions of cost/efficiency and responsiveness/value- creation. 2) [10] Consider an IKEA location and the supply chain functions it performs. a) [5] How do the location and size of its locations affect the supply chain performance of IKEA? What factors should IKEA consider when deciding where and how big its warehouses should be? b) (5) How does increasing number of its locations affect various costs and value created in the IKEA supply chain? 3) [14+] Consider modular product design coupled with postponement approach in a supply chain. a) [5] Briefly discuss the relationship of this practice to the push-pull boundary of supply chain processes. b) [9+] Briefly discuss at least 3 distinct advantages of this practice to the supply chain performance/management BONUS: 2 points for each advantage successfully discussed beyond the minimum 3. 4) [36] A clothing franchise currently has 25 retail stores in Istanbul. Weekly demand for bootcut jeans at each store is normally distributed with a mean of 100 and a standard deviation of 8. Weekly demand for wool coats at each store is normally distributed with a mean of 15 and a standard deviation of 10. Each pair of jeans costs the company $20 and each wool coat costs $100. The holding cost rate for jeans is 25%, whereas that for the wool coats is 40%. The management is considering starting to sell some of the merchandise through the online channel; they have to decide which products to carry at the retail stores and which products to carry at the central warehouse to be sold only via the online channel. For both products: the average supply lead-time is 5 weeks, with a standard deviation of 1 week, normally distributed; the targeted cycle service level is 97.5% (z=1.96); and the fixed cost of orders from the supplier is $150 per order. While the company manages all store inventories using a continuous review policy, the central warehouse uses a periodic review policy with T = 6 weeks. Furthermore, in case of online sales, it costs the company $1 per item on average to ship from the central warehouse to the customers. a) [16] Answer for each product (jeans and coats) if the company sells them in retail stores. 1) What is the optimal order quantity to replenish inventory at each retail store? ii) What is the safety stock used at each retail store? iii) What is the total annual inventory holding and ordering costs? b) [20] Answer for each product (ieans and coats) if the company moves them to the central warehouse for online channel. 1) What is the optimal order up-to level at the central warehouse? ii) What is the safety stock used at the central warehouse? iii) What is the total annual inventory holding and ordering costs? iv) Considering the additional transportation cost to deliver the items to the customers from the central warehouse, comment whether it makes sense to move the product to central warehouse for online channel. 5) [30] Blue Computers, a major server manufacturer in the US, currently has a manufacturing plant in Kentucky with a capacity of 1.5 million units a year. The firm divides the United States into five markets: northeast, southeast, midwest, south, and west. The firm has been experiencing growth in demand and wants to build a plant with a capacity of 1.5 million units per year to accommodate the growth. Potential sites being considered are in Pennsylvania and California. Annual fixed costs of existing and potential plants, production and transportation costs per unit (including material and labor costs), and estimated regional annual demand (for next year and after) are shown below. Kentucky Pennsylvania California Demand/year in thousands Variable Production and Transportation Cost ($/Unit) Northeast Southeast Midwest South West 185 180 175 175 200 180 180 185 185 215 220 220 195 195 175 Annual Fixed Cost (Million $) 150 200 150 700 400 400 300 600 a) [24] Assume Blue Computers sets an objective of minimizing total fixed and variable costs. Develop an LP model to solve their problem, complete with decision variables, an objective function and constraints. b) [6] Consider the following information: Each server sells for $1,000. Federal taxes are 20%, and all regional taxes are 7% in each state. Pennsylvania has offered to reduce regional taxes from 7% to 2%. If Blue Computers sets an objective of maximizing after-tax profits, express the objective function of the LP model to solve their problem. Hint: Calculate tax over (Revenue minus Cost). 0 0 0 0 6) [30] Consider three firms in the diamond retailing industry: Zales, Tiffany, and Blue Nile. Zales sells merchandise primarily through stores but recently added an online channel; Tiffany also uses an online channel but most of its diamond and other high-end products are sold through stores; and Blue Nile's supply chain structure is geared toward a pure centralized e-business. Tiffany brand is very strong and well established; it is associated with glamour, trust, and customer service. Zales does not have the product variety and availability that Blue Nile provides, nor does it have the brand name advantage of Tiffany. Blue Nile operates primarily from one warehouse; Zales and Tiffany operate many stores, often in high-priced locations, From the following calculate relevant financial performance metrics to highlight and demonstrate the differences in these firms' supply chain structures and approach. Zales Tiffany Blue Nile INCOME STATEMENT Revenues 1,888,016 3,794,249 400,035 Cost of sales 903,602 1,630,965 324,977 Gross margin 984,414 2,163,284 75,058 Selling general and administrative 916,274 1,466,067 62,771 Depreciation and amortization 33,770 Other operating income 748 0 Operating earnings (loss) 35,118 697,217 12,287 Interest expense 23,182 59,069 Other income 0 5,428 679 Earnings (loss) before income taxes 11,936 643,576 12.966 Income tax expense 1,924 227,419 4,574 Net earnings (loss) 10,012 416,157 8,392 ASSETS Cash and cash equivalents 17,060 504,838 87017 Accounts Receivable 52,620 173,998 3,485 Inventories 767,540 2,234,334 33,270 Other current assets 238,419 2,155 Total current assets 837,220 3,151,589 125,927 Property and equipment, net 108,875 818,838 7,876 Deferred tax asset 107,110 306,385 7,786 Other assets 134,050 354,038 4,312 Total assets 1,187,255 4,630,850 145,901 LIABILITIES Short-Term Loans 0 194,034 60 Accounts payable and accrued liabilities 220,558 295,424 128,648 Deferred revenue 82,110 66,647 246 Deferred tax liability 107,016 30,487 Total current liabilities 409,684 586,592 128,954 Long-term debt 410,050 765,238 625 Deferred revenue-long-term 109,135 96,724 2.188 Other liabilities 73,057 570978 25 Total Liabilities 1,001,926 2,019,532 131,792 Shareholder's Equity 185,329 2,611,318 14,109 0 0 5) [30] Blue Computers, a major server manufacturer in the US, currently has a manufacturing plant in Kentucky with a capacity of 1.5 million units a year. The firm divides the United States into five markets: northeast, southeast, midwest, south, and west. The firm has been experiencing growth in demand and wants to build a plant with a capacity of 1.5 million units per year to accommodate the growth. Potential sites being considered are in Pennsylvania and California. Annual fixed costs of existing and potential plants, production and transportation costs per unit (including material and labor costs), and estimated regional annual demand (for next year and after) are shown below. Kentucky Pennsylvania California Demand/year in thousands Variable Production and Transportation Cost ($/Unit) Northeast Southeast Midwest South West 185 180 175 175 200 180 180 185 185 215 220 220 195 195 175 Annual Fixed Cost (Million $) 150 200 150 700 400 400 300 600 a) [24] Assume Blue Computers sets an objective of minimizing total fixed and variable costs. Develop an LP model to solve their problem, complete with decision variables, an objective function and constraints. b) [6] Consider the following information: Each server sells for $1,000. Federal taxes are 20%, and all regional taxes are 7% in each state. Pennsylvania has offered to reduce regional taxes from 7% to 2%. If Blue Computers sets an objective of maximizing after-tax profits, express the objective function of the LP model to solve their problem. Hint: Calculate tax over (Revenue minus Cost).

1 2 3 4 5 Appendix A - The Auckland Motors Case Study Auckland Motors Ltd opened its motor spare parts shop in Henderson, West Auckland in 1995. Since then it has two more shops in Auckland, one in Albany and the other in Westgate. The company now requires computerising its business processes. Due to an increase in their business activity, the manual processing of sales orders now impacts their ability to serve their customers on time. Due to work pressure their staff members are making far too many errors in processing sales orders. The company owner knows that computerisation is now needed and requests that a Sales Order Processing System (a Transaction Processing System) to be developed and implemented in their three shops. The following is a brief description of their manual Sales Order Processing System compiled based on interviews conducted with the owner of Auckland Motors Ltd. 6 7 00 9 10 11 12 13 14 15 Auckland Motors Ltd mostly sells spare parts of Japanese made vehicles of all models such as that of Toyota, Mazda, Nissan, and Honda etc. Sales orders for spare parts are received from customers. They keep record of all their customers on a customer folder. The order is validated to ensure that the parts ordered by their customer are appropriate Japanese vehicle parts. Descriptions of all the vehicle parts are kept on a folder, identifying each part to a particular type of Japanese vehicle, its model and the year in which the vehicle was made. Any invalid order is sent back to the customer. 16 17 18 19 20 21 22 23 24 25 If it is a valid order, then a check is done to determine if the parts ordered by the customer are in stock. Auckland Motors keep an up-to-date record of stock levels of each part on stock cards. If all the parts ordered are in stock then the customer order is placed in the fill-order folder to be processed. For a customer order which they can only partially fill, because some of the parts ordered are not in their stock, the order is split into two orders; one order will have the parts that are in stock, which is filed in the fill-order folder. The other order will have all the ordered parts by the customer not currently in the stock. This order is placed in the unfilled-order folder. If a valid order can't be filled, since parts ordered are all out of stock, then the order is also filed in the unfilled-order folder. When a fill-order file is processed, the stock folder is updated and an invoice is produced. To produce an invoice, the customer details are obtained from the customer folder. The selling price of vehicle parts are kept on the selling price folder, while any vehicle part offered on a 26 27 28 29 30 31 32 discounted rate is kept on a discount-rates folder. The selling price and discount rate is used 33 34 35 36 37 to determine the price that they would be charged for a part, which is multiplied by the quantity ordered to give a total cost. Finally, all the individual total costs for the ordered parts are added to produce a balance (owing) for an invoice. Any previous outstanding balance of a customer must be brought forward and included in the current invoice. At Auckland Motors Ltd, the outstanding customer balance is kept on a customer-outstanding folder which is also updated with the current balance when an invoice is produced. Here, the customer- transactions folder has details of all their customer transactions which are updated when an invoice is produced. Auckland Motors Ltd dispatches the ordered parts with an invoice to their customer. A copy of customer invoice is sent to the accounts clerk (Auckland Motors Ltd). 38 39 40 41 42 43 44 45 The back order process deals with the unfilled-order folder. The unfilled-order folder has customer orders which can't be filled since the parts ordered are all out of stock. At Auckland Motors Ltd, these orders at a later time must be filled. Based on these orders, the parts out of stock have to be immediately re-ordered from appropriate suppliers. Auckland Motors maintains a supplier information folder. Purchase orders are sent to the suppliers. 46 47 48 Read the case study carefully and answer the following questions. 1. List the external entities in the case study. You may find useful to list the line numbers where the external entities are found. 3 marks 2. Identify the inputs and outputs from the system. Relate these to the external entities you listed in part (a). List them in the space provided below. 5 marks Inputs From external Line Outputs To external Line entities no. entities no. List inputs List the external List the outputs List the external here entities here here entities here 4. Draw a top (high) level data flow diagram that illustrates all the processes, inputs, outputs and external entities of the Auckland motor case study. Remember to indicate those external entities and data storage that are repeated. 17 marks 3. Draw a context diagram that provides an overview of the Auckland motors case study, illustrating the system as a single process with its inputs, outputs and external entities, from your answer in part (b). 8 marks 5. Draw a second (low) level DFD of a process of your choice, which you have with the top (high) level DFD in part (d). Note: Only include data flows, processes, and external entities that are relevant to this process (process of your choice). 7 marks

1 2 3 4 1 Product Product B Product C 2 Machine 15 15 10 3 Machine 11 5 5 10 4 Machine III 14 14 5 5 Machine IV 10 10 5 6 Maximum sales 100 80 50 7 67 78 90 Sales price (in.). 8 Material costs (ins 20 35 30 9 Throughput.(in.). Select one or more: a. "Throughput per minute of constraint time of product A in Machine 1 is "3.13 b. "Throughput per minute of constraint time of product Bin Machine 1 is "2.87 c. "Throughput per minute of constraint time of product C in Machine 1 is "6.00 d. "Throughput per minute of constraint time of product Cin Machine 1 is "2 e. "Throughput per minute of constraint time of product Bin Machine 1 is " 4 f. "Throughput per minute of constraint time of product A in Machine 1 is "3.62 g. "Throughput per minute of constraint time of product A in Machine 1 is "6

1 2. You are given the following data for six days. Each day a random sample of 1,000 orders was inspected. Attribute Inspection Data Day 1 2 3 4 5 6 Order Fulfillment Errors Defective Orders 11 16 9 20 12 15 Construct a chart. Is the process in control?

1. 2. Critical analysis of the changes to the ISO 9000 standard Change is never easy. There has been a lot of discussion around the changes to ISO 9001:2015 vs earlier versions of the standard. Many in the industry feel ISO 9001:2015 has brought positive change as new elements are introduced while others feel it is a negative change on the standard or to their business. Who is right? Why? Develop an essay on the changes in ISO 9001:2015; why you feel they are a positive or negative progression of the standard; and suggestions on how an organization can prepare for getting certified for the first time. As a minimum your analysis should address: • Overview of changes from ISO 9001:2008 to ISO 9001:2015 • Outline what you believe are positive or negative changes • Analysis to support your decisions • Suggestions on how a company prepares for certification. Include the steps, tools, best practices, etc., an organization may use. • Bibliography of supporting articles Your analysis should be 4 full pages at a minimum (12 font), excluding a supporting bibliography of maximum 3 references. You may choose to include flowcharts, graphs and images that are relevant. References must be directly cited in your analysis. If you are unclear what this means, please ask. Hint: Most assignments that do well will have a structure – Having headings relevant to the grading criteria or an introduction, analysis, and conclusion will ensure you cover all the topics. 3. 4. Grading Criteria (note that grading is roughly equivalent to effort in each section): • Overview of changes 30% • Analysis 30% • Suggestions 30% • Bibliography & appearance 10% Grand Total 100%

1) [22 pts.] In the central railway station 15 computerized reservation counters are available. A customer can book his/her ticket for any train on any day in any one of these computerized reservation counters. The average time spent per customer by each clerk is 5 minutes. Average arrivals per hour during three types of activity periods have been calculated and customers have been surveyed to determine how long they are willing to wait during each type of period. Type of period Arrivals / hour Customer's acceptable waiting time Peak 110 15 minutes Normal 60 10 minutes Low 30 5 minutes Making suitable assumptions on this queueing process, determine how many counters should be kept open during each type of period. Assumptions are given as follows: (1) Arrival of customers follows Poisson distribution with mean arrival rate 2. (2) Service time has exponential distribution with mean service rate u. (3) Service discipline is FCFS (4) The calling source (population) has infinite size. (5) Mean arrival rate at any reservation counter is less than the mean service rate (a<u). a) Is the system a multi-server system or not? b) Determine how many counters should be kept open during each type of period (peak, normal, low). c) Management decides to modify computerized reservation counters to show if they are busy (with red light on top) or free (green light on top). In this way, management will make a single queue for all computerized reservation counters. For the number of counters to be kept open during each type of period you found previously, calculate the improvements in customer's average waiting time during each type of period