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a. Mitigation b. Change Request c. Transfer d. Prevention a. Avoid b. Share c. Transfer d. Mitigate a. Mitigate b. Transfer C. Accept d. Avoid

1. Use either the stepladder technique or the nominal group technique (see Chapter 4) to decide which candidate the company should send abroad. Defend your decision.

Critical Chain (CC) E.g., highly-skilled engineers are often the most desirable resources, but they tend to be in highest demand . Activities not on original CP may become critical while waiting for these resources to free up CC = activity sequence to which scarcest resource assigned Critical chain FB ? X FB ? Project buffer Critical chain FB ? Completion date a.k.a. “lag” Critical chain X = Tasks done by limited resource FB = Feeding buffer

Hong Kong Disneyland Providing a magical experience for every guest (customer), Disney, with all its hotels and parks, is a global leader in the theme-park and service industry. The company's performance depends on a motivated workforce. The HR Training plays a pivotal role in keeping cast (staff) members motivated. In 2005, Hong Kong Disneyland (HKDL) opened its doors to the public. Since then, the theme park has served 46 million guests from around the world. In 2013, it saw a 10 percent increase in visitors, with a record- high attendance of 7.4 million visitors. Representing about 30 different nationalities, the resort employs workforce of more than 8,000 full-time and part-time employees at the theme park and its two hotels during the most popular summer period. Most of the resort's staff are under 25 years old. The magic begins with the recruitment of employees who are friendly, innovative, responsible, and are passionate about Disney stories. Disney management understands what is important to cast members or what excites them in HKDL. Therefore, HKDL address the value proposition of young talents through comprehensive training programs, transparent career paths and opportunities, recognition and engagement, and by providing a fun environment. Cast members learn Disney culture in a number of ways such as training and socialization. HKDL provides 380,000 hours of professional and technical training to the entire workforce during the year. They help employees to become knowledgeable cast members, fostering open communication and having fun with their guests. This involves organizing a number of internal and external programs to encourage its cast members to support initiatives for education, health, social, and other outreach services. The resort also conducts employee surveys to better understand its staff. The results show that cast members in HKDL take pride in their roles and they are motivated and empowered to excel in their roles. As a result, HKDL has received outstanding guest-satisfaction ratings and a range of awards from the hospitality and entertainment sectors including the recipient of the 2014 Randstad Award for Best Workplace Culture. While the appeal of Disney's characters is enduring the decade old HKDL is in the red again. The theme park cited a drop in mainland visitors as the main reason in explaining its disappointing performance. Additional competition with the one country, two theme parks" situation is imminent as the Shanghai Disney Resort opened in June this year. With regional demand being adequate enough to be shared between the parks, the management at HK DL remain hopeful about the future. In the meantime, they are also working to provide each park with a fresh feel and competitive business environment by providing new investments on theme attractions and promotional offers. Furthermore, the management at HKDL must continue to use HR programs to motivate cast members. Source: Robbins, S.P., & Coulter, M. (2018). Management (14th ed.). Pearson Education.

1. Using the cost benefit analysis tool, conduct a cost benefit analysis on an upcoming task or project in the work place 2. Explair the feasibility of your project or task, in terms of its costs and benefits. Would you move forward? Or would you decide to cancel? And then explain your decision.